Privacy Policy

Effective Date: December 05, 2024

This Privacy Policy describes how Claymens, LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from moraceramics.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Introduction

At Mora, operated by Claymens, LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or services. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please discontinue use of the Services.

If you have questions or concerns, please contact us at care@moraceramics.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or compliance with legal obligations. When we update this Privacy Policy, we will:

• Post the updated version on the Site with a new "Effective Date."
• Provide additional notifications where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Information We Collect

We collect information to provide, improve, and personalize our Services. The types of personal information we collect include:

1. Information You Provide to Us

When you use our Services, we may collect the following information directly from you:

• Contact Information: Name, email address, phone number, and mailing address.
• Order Information: Items purchased, shipping and billing details, payment confirmation, and order history.
• Account Information: Username, password, and security questions (if you create an account).
• Customer Support: Information you provide when you contact us for help or submit inquiries.

2. Information Automatically Collected (Cookies and Usage Data)

When you visit our Site, we may automatically collect information about your interaction with the Services through Cookies, pixels, and other tracking technologies. This includes:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on our Site, and other activity-related information.

For more on how we use Cookies, see the Cookies section below.

3. Information from Third Parties

We may collect additional data about you from third parties, including:

• Payment Processors: Information related to payment transactions (e.g., billing address, credit card details).
• Advertising Partners: Insights gathered through online tracking to deliver personalized marketing messages.

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to provide and improve our Services, comply with legal requirements, and communicate with you. Specifically, we use your information for the following purposes:

1. To Provide Products and Services:

• Process and fulfill your orders, including payments, shipping, and returns.
• Notify you of account updates, order confirmations, and related transactions.

2. To Improve Our Services:

• Analyze website interactions and customer feedback to optimize your experience.
• Develop new features, services, or products tailored to your preferences.

3. To Communicate with You:

• Respond to inquiries, provide customer support, and send updates related to your account or purchases.
• With your consent, send promotional offers, newsletters, or event invitations.

4. For Marketing and Advertising:

• Show you advertisements tailored to your interests on our Site and other platforms.
• Use Cookies and analytics tools to better understand your preferences for personalized marketing.

5. To Ensure Security and Prevent Fraud:

• Monitor for suspicious activity, protect against unauthorized access, and maintain data integrity.

6. To Comply with Legal Obligations:

• Meet regulatory requirements, respond to legal claims, and cooperate with law enforcement when necessary.

Cookies

Cookies and similar technologies help us enhance your browsing experience, gather analytical insights, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand your preferences and improve our Site’s functionality.

Types of Cookies We Use

1. Essential Cookies:
• Necessary for core website functions, such as managing your shopping cart.
2. Performance Cookies:
• Provide insights into how visitors interact with our Site, helping us improve its performance.
3. Functional Cookies:
• Remember your preferences, such as language settings or login credentials.
4. Advertising Cookies:
• Deliver personalized ads based on your browsing activity and interests.

Managing Cookies

Most browsers automatically accept Cookies, but you can modify your browser settings to block or delete them. Note that disabling Cookies may affect some features of our Services.

If we expand to serve customers under GDPR (e.g., in Europe), we will implement a Cookie consent banner to obtain explicit approval for non-essential Cookies.

How We Share Your Personal Information

We value your privacy and share your information only when necessary to provide our Services or comply with legal obligations. We may share your information with:

1. Service Providers:

• Trusted third parties who assist in our operations, including:
• Payment processors (e.g., to handle transactions securely).
• Shipping partners (e.g., to deliver your orders).
• Analytics providers (e.g., to optimize website functionality).

2. Business Partners:

• With your consent, for co-branded promotions or shared marketing efforts.

3. Legal Requirements:

• To comply with applicable laws, regulations, or court orders.

4. Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes.

Your Rights

Depending on your location, you may have specific rights under applicable privacy laws, such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR). These rights include:

1. Right to Access/Know:

• You can request a copy of the personal information we hold about you and understand how we use or share it.

2. Right to Delete:

• You may request that we delete your personal data, subject to certain exceptions (e.g., data required for legal compliance or ongoing transactions).

3. Right to Correct:

• You can ask us to correct inaccurate or incomplete personal information.

4. Right of Portability:

• Under GDPR, you can request a portable copy of your data in a structured, commonly used format.

5. Right to Opt-Out of Sale or Sharing:

• Under CCPA, you may opt-out of the "sale" or "sharing" of your data. If you enable a Global Privacy Control (GPC) setting in your browser, we will honor it.

6. Right to Withdraw Consent:

• If you’ve provided consent for marketing or other purposes, you can withdraw it at any time.

To exercise your rights, please contact us at care@moraceramics.com. We will respond to your request within the timeframe required by law, typically 30-45 days.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

1. Order and Transaction Records:

• Retained for at least 7 years to comply with tax, legal, and accounting obligations.

2. Marketing Data:

• Stored until you withdraw your consent or opt-out of receiving communications.

3. Account Information:

• Retained while your account is active. Inactive accounts may be anonymized or deleted based on legal requirements or operational needs.

When we no longer need your personal information, we securely delete or anonymize it in accordance with industry standards.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at care@moraceramics.com, and we will promptly delete the information.

We also do not “sell” or “share” personal data of minors under the age of 16, as defined by applicable laws.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or legal obligations.

When updates occur, we will:

1. Post the revised policy on our website with a new "Effective Date."
2. Notify you through other means, such as email, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: care@moraceramics.com
• Address: 202 N Cedar Ave STE #1, Owatonna, MN 55060, USA