Term of Service

Last Modified: November 26th, 2024

1. Scope and Acceptance of Terms

This agreement applies to all services provided through Mora’s official website ("the Website", moraceramics.com), including but not limited to:

Purchasing our products or services;
Registering an account;
Subscribing to electronic communications;
Participating in promotions or loyalty programs.

By using this Website, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our Website or services.

You confirm that you are at least 18 years old and have the legal capacity to accept these terms. If you are under 18 or otherwise lack the legal capacity, you must use this Website under the supervision of a guardian or legal representative. We reserve the right to suspend or terminate your access to the Website in cases of unauthorized use.

Additionally, you agree to receive electronic communications related to our services, including but not limited to:

Emails;
Website announcements;
Other forms of digital communication.

If you wish to opt out of such communications, you may do so via the "unsubscribe" link included in our emails or by contacting our customer service team.

We may update these Terms at any time, and it is your responsibility to review them periodically. Your continued use of our services after any changes means you accept the updated Terms unless additional notice is required by law.

2. Privacy Policy and Data Handling

We value your privacy and are committed to protecting your personal information in compliance with applicable laws. Please refer to our Privacy Policy for detailed information.

Data Collection

We may collect the following types of personal information:

Identity Information: such as your name, email address, mailing address, and phone number;
Payment Information: such as credit card numbers (processed securely by third-party providers);
Usage Data: such as browsing history and purchase behavior;
Technical Data: such as IP addresses and cookies.

Data Use

Your data may be used for:

Processing and delivering orders;
Improving our products and services;
Sending promotional or marketing information (with opt-out options);
Providing customer service and technical support;
Complying with legal requirements.

Data Sharing

We may share your data under the following circumstances:

With service providers (e.g., shipping companies, payment processors);
When required by law or legal proceedings;
During business transactions (e.g., mergers or acquisitions).

Cookies and Similar Technologies

We use cookies to improve your user experience. You can manage or disable cookies through your browser settings, but this may affect the functionality of the Website.

Your Rights

Depending on applicable laws, you may have rights such as:

Accessing your personal data;
Requesting corrections to inaccurate information;
Deleting your data under certain conditions;
Objecting to the processing of your data;
Transferring your data to another provider.

For any questions or concerns, please contact us at care@moraceramics.com.

3. User Eligibility and Account Responsibilities

Eligibility

You must be at least 18 years old and provide accurate and complete information to use this Website. We reserve the right to suspend or terminate accounts found to provide false or incomplete information.

Account Registration

When registering an account, you must:

Provide a valid email address and other necessary information;
Set a secure password;
Keep your account information updated.

Account Responsibilities

You are fully responsible for:

Account Security: Safeguarding your account credentials;
Activity: All actions conducted under your account;
Notifications: Promptly reporting unauthorized account use or security breaches.

We are not liable for losses resulting from unauthorized account use unless directly caused by our negligence.

Prohibited Activities

Users are prohibited from:

Engaging in illegal or fraudulent activities;
Interfering with the Website’s operation or security;
Attempting unauthorized access to our systems.

4. Product Information and Order Terms

Product Descriptions

We strive to provide accurate and complete product information. However, we do not guarantee that:

Colors, materials, or dimensions will perfectly match the product descriptions due to differences in display settings;
All product information, including pricing and availability, will be error-free.

We reserve the right to correct or update any errors or omissions at any time without prior notice.

Order Acceptance and Rejection

Submitting an order indicates your intent to purchase our products, but we reserve the right to:

Refuse or cancel any order at our discretion;
Cancel confirmed orders that have not yet been processed.

Possible reasons for order cancellation include:

Insufficient stock;
Errors in pricing or product details;
Payment issues;
Fraudulent activity detected.

If your order is canceled, you will receive a full refund via your original payment method.

Order Processing and Modification

Order Confirmation: Once your order is placed, you will receive an email confirmation acknowledging receipt of your order. This does not constitute final acceptance.
Order Changes: If you wish to modify your order, please contact our customer service team immediately. Changes may not be possible once the order is in processing.

Special Orders

For personalized or customized products:

Orders cannot be canceled or returned once confirmed;
We are not responsible for errors caused by incorrect customization details provided by you.

Purchase Limits

We reserve the right to limit the quantity of products per order, particularly during promotions or when inventory is limited.

5. Pricing, Payment, and Taxes

Pricing

All prices are displayed in USD and do not include applicable taxes or shipping fees unless stated otherwise. Prices are subject to change due to:

Market conditions;
Promotional adjustments;
Technical or typographical errors.

Prices at the time of purchase will be honored. If an error is discovered during processing, we reserve the right to cancel the order and issue a full refund.

Payment Methods

We accept the following payment methods:

Major credit and debit cards (e.g., Visa, MasterCard, American Express);
Digital payment services (e.g., PayPal, Apple Pay);
Other payment options as listed on the Website.

Payments must be successfully processed to confirm an order.

Taxes

Sales taxes or other applicable taxes are not included in the listed price and will be calculated during checkout.
For international shipments, any import duties, taxes, or other fees are the responsibility of the buyer.

Unauthorized Transactions

If you believe your payment method has been used without authorization, contact us immediately. While we will assist in investigating the issue, resolution may depend on your payment provider or financial institution.

Discounts and Coupons

All discounts and coupons are subject to the specific terms outlined during promotions. Misuse of discounts or coupons may result in order cancellation.

6. Shipping and Delivery

Shipping Methods and Fees

We offer standard shipping services only. Shipping fees are calculated based on:

Order total;
Destination.

Shipping costs will be displayed during checkout for your review before purchase.

Shipping Areas

We currently only provide shipping services within the United States, including all states and territories. We do not offer international shipping.

Processing Time

Orders are typically processed within 1-3 business days. During peak periods (e.g., holidays, promotions), processing times may be extended.

Delivery Time

Standard shipping usually requires 5-7 business days for delivery, depending on your location, especially Hawaii, Alaska, and APO addresses. Tracking information will be provided once your order ships.

Risk and Responsibility

Once an order is delivered to your specified U.S. address, all risk of damage or loss transfers to you. For damaged or incorrect items, please contact us within 5 days of receipt for assistance.

Special Instructions for International Buyers

We do not handle international shipping. However, international buyers may:

Ship orders to a U.S. address of their choice (e.g., a third-party logistics provider);
Take full responsibility for transporting the products to international destinations.

Important: Once the product is delivered to the U.S. address, we are no longer responsible for any issues during international transit, including damage, delays, or customs duties. These services may only be used by end-user customers as we do not authorize our products to be sold in other countries.

No-Signature Deliveries

If no one is available to receive the shipment, the carrier may return the package. Additional shipping fees for re-delivery will be the buyer’s responsibility.

7. Returns and Refunds Policy

Eligibility for Returns

We hope you are satisfied with your purchase. If you wish to return a product, please ensure the following conditions are met:

The return request is submitted within 30 days of receiving the product;
The product is unused, undamaged, and in its original packaging (including all accessories and tags).

Exceptions:

Customized or clearance sale items are non-returnable;
Products damaged due to improper use or mishandling are not eligible for returns.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at care@moraceramics.com, or use the Replacement or Refund Form available on our Website. Provide your order number and reason for the return.
Our team will review your request and provide the return address along with detailed instructions for completing the return.

Note: Return shipping costs are the buyer’s responsibility unless the return is due to our error (e.g., incorrect or damaged items).

Refunds

Refunds will be processed after we receive and inspect the returned product, typically within:

5-7 business days for inspection and processing;
3-10 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

Refunds will exclude the original shipping fees unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 5 days of receipt. Include:

Photos of the damaged or incorrect item;
Your order number and a detailed description of the issue.

After verification, we will offer either a replacement or a full refund, including shipping costs.

Return Address

The specific return address will be provided upon confirmation of your return request. Do not return items without proper authorization or instructions, as this may result in delays or inability to process your refund.

Final Decision

We reserve the right to make the final decision on the eligibility of returns and refunds.

8. Intellectual Property and Copyright Policy

Ownership of Content

All content on this Website, including but not limited to text, images, logos, icons, designs, videos, and software ("Content"), is the property of Mora or its licensors and is protected under applicable intellectual property laws.

You may not use, copy, modify, distribute, or display any part of the Content without our prior written permission.

Use of Trademarks

Mora, along with its name, logo, trademarks, service marks, and trade dress, is exclusively owned by Mora. Unauthorized use of our trademarks is prohibited, including:

Using our trademarks for promotions or advertisements;
Implying an affiliation or endorsement without written authorization.

User-Generated Content

By submitting content to the Website (e.g., reviews, suggestions, photos), you grant us a non-exclusive, royalty-free, perpetual, and transferable license to use, modify, publish, distribute, and display such content for marketing or other purposes.

Prohibited Activities

Users are prohibited from:

Unauthorized use or commercialization of Website Content;
Circumventing Website security measures;
Using Content in a manner that infringes Mora's intellectual property rights.

DMCA Compliance

If you believe your copyrighted work has been used without authorization, please submit a complaint to us with:

A detailed description of the alleged infringement;
Supporting evidence.

Send your complaint to care@moraceramics.com. We will investigate and, if necessary, remove the infringing content.

9. User Content and Submission Terms

User Responsibilities

When submitting any content (e.g., reviews, feedback, photos) to this Website, you affirm that:

You own or have the rights to use the content;
The content does not violate any third-party rights or applicable laws;
The content is free from offensive, defamatory, or unlawful elements.

We reserve the right to review, edit, or remove any submitted content at our discretion.

License to Use Content

By submitting content, you grant us:

A non-exclusive, global, royalty-free, perpetual, and sublicensable right to use, copy, modify, publish, and distribute the content for promotional and commercial purposes.

Prohibited Content

Users are prohibited from submitting content that:

Contains hate speech, discrimination, or illegal material;
Promotes unlawful activities or infringes third-party rights;
Includes viruses or other harmful code.

We may suspend or terminate access for violations of these terms.

10. Prohibited Activities

1. Prohibited Actions

To ensure the proper functioning of our Website and protect the interests of all users, you are prohibited from engaging in the following activities:

Illegal Activities: Conducting any activities that violate applicable laws and regulations, including but not limited to fraud, money laundering, or theft;
Unauthorized Access: Attempting to access our systems, servers, or other users’ accounts without authorization;
Interference: Spreading viruses, malware, or other harmful elements that disrupt the Website’s operation;
Misuse of Services: Using our services to send spam, chain letters, or other intrusive communications;
Infringement of Rights: Publishing or sharing content that infringes any individual’s or entity’s intellectual property, privacy, or other rights;
Impersonation: Pretending to be our employees, representatives, or other users;
Other Malicious Activities: Engaging in actions that damage our brand image, and reputation, or disrupt normal services.

2. User Responsibilities

You agree to comply with all applicable laws and regulations while using this Website and accept full responsibility for your actions. If your behavior causes harm to us or third parties, you are liable for any resulting damages and agree to indemnify us.

3. Monitoring and Enforcement

We reserve the right to monitor activities on our Website and may take the following actions without prior notice:

Suspend or terminate accounts found to be in violation of these terms;
Remove any infringing or inappropriate content;
Restrict access to the Website for violators;
Report suspected illegal activities to law enforcement authorities.

4. Violation Handling

If you violate these terms, we reserve the right to take immediate action without prior notification. This includes but is not limited to suspending your account and pursuing $legal remedies for any damages caused.

5. Reporting Violations

If you notice any prohibited activities by other users, please report them to us at care@moraceramics.com with specific details for investigation.

11. Warranties and Disclaimers

1. "As-Is" Basis

This Website and all content, services, and products are provided on an "as-is" and "as-available" basis without any express or implied warranties, including but not limited to:

Merchantability: Fitness for ordinary purposes;
Fitness for a Particular Purpose: Suitability for your specific requirements;
Non-Infringement: Compliance with third-party rights.

We do not guarantee uninterrupted operation or error-free performance of this Website.

2. Accuracy of Information

While we strive to provide accurate information, we do not guarantee the completeness or accuracy of:

Product descriptions, pricing, or availability;
Service content or Website functionality;
Information provided by third parties.

We reserve the right to correct any errors, omissions, or inaccuracies without prior notice.

3. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any damages arising from the use of this Website or our products, including:

Direct, indirect, incidental, or consequential damages;
Loss of data, profits, or business opportunities;
Delays or issues caused by third-party service providers.
Injuries, damages, or losses caused by misuse, mishandling, alteration, or improper care. Please use products safely and inspect them regularly for any signs of damage or wear.

These limitations apply even if we have been advised of potential damages.

4. Third-Party Links and Services

Our Site may include links to third-party websites or resources that are not under our control. We do not guarantee, endorse, or take responsibility for the availability, accuracy, content, products, services, or practices of these third-party websites or resources. Links provided on our Site do not imply our endorsement of the website or its offerings.

By using these links, you accept full responsibility for any issues that arise. We are not liable for any harm or damage caused by your use of third-party websites or services.

5. User Assumption of Risk

You assume all risks associated with using this Website, including but not limited to:

Damage to your device or software;
Harm caused by downloading content from this Website.

6. Legal Exceptions

Some jurisdictions may not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability is limited to the fullest extent permitted by applicable laws.

12. Limitation of Liability

1. Maximum Liability

To the extent permitted by law, our liability is limited to the following:

Direct damages related to your purchase of products;
Maximum compensation equivalent to the amount paid for the affected order.

2. Excluded Damages

We are not liable for:

Indirect damages (e.g., business loss, profit loss);
Incidental damages (e.g., costs arising from delays or disruptions, and injuries from misuse or mishandling);
Consequential damages (e.g., data loss or missed opportunities).

3. Third-Party Acts

We are not responsible for damages caused by:

Payment processors or shipping carriers;
Third-party suppliers or linked websites.

4. Force Majeure

We are not liable for failure or delays caused by events beyond our reasonable control, including but not limited to natural disasters, governmental actions, strikes, epidemics, or system failures.

5. User Responsibility

You agree to bear full responsibility for:

Risks associated with using this Website;
Losses caused by inaccurate information you provide or unauthorized use of your account.

6. Jurisdictional Exceptions

In jurisdictions that do not allow the exclusion or limitation of certain liabilities, our liability is limited to the extent permitted by law.

13. Dispute Resolution and Governing Law

1. Individual Arbitration

Any dispute, claim, or controversy arising from these terms or your use of the Website (collectively, "Disputes") will be resolved exclusively through binding individual arbitration, and you waive your right to:

Participate in any form of class action or collective litigation;
Bring claims in court except as provided below.

Arbitration Details:

Arbitration will be conducted under the rules of the American Arbitration Association (AAA).
The arbitration will take place in Minneapolis, Minnesota, unless both parties agree to a different location.
Arbitration fees will be shared equally by both parties. However, if the arbitrator determines that such cost-sharing would cause undue hardship to the consumer, we may assume a greater portion of the fees.

2. Class Action Waiver

You agree that all disputes must be resolved on an individual basis. You waive the right to act as a plaintiff or class member in any class action or collective proceeding.

3. Opt-Out of Arbitration (if applicable)

If you do not wish to be bound by the arbitration provision, you may opt out by notifying us in writing within 30 days of your purchase. Send your opt-out notice to care@moraceramics.com.

4. Governing Law

These terms and any disputes arising from them are governed by the laws of the State of Minnesota, without regard to its conflict of laws rules.

5. Exclusive Jurisdiction

For disputes not subject to arbitration, the exclusive jurisdiction lies with the state and federal courts located in Minnesota.

6. Exceptions to Arbitration

The arbitration clause does not apply to:

Disputes related to intellectual property rights;
Cases where we seek injunctive relief or other equitable remedies in court.

7. Survivability

If any part of this dispute resolution section is deemed invalid, the remaining provisions will remain in effect.

14. Modification and Termination

1. Modification of Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this Website with the "Last Updated" date indicated.

Your Responsibility: You are responsible for reviewing the latest version of these terms. Continued use of the Website after updates constitutes your agreement to the revised terms.
Notice of Major Changes: For changes significantly affecting your rights, we may notify you via email or Website announcements.

2. Termination of Services

We reserve the right to suspend, restrict, or terminate all or part of the Website or services at any time without prior notice, including but not limited to the following situations:

Breach of these terms;
Technical issues or maintenance;
Business or other operational reasons.

3. User Termination

You may stop using our services or request to close your account at any time by contacting our customer service team. Note that certain obligations (e.g., unpaid amounts) will remain effective even after termination.

4. Survival of Terms

Provisions related to intellectual property, limitation of liability, and dispute resolution will survive the termination of these terms.

5. Final Interpretation

We reserve the right to make the final interpretation of these terms to ensure fairness and consistency in their enforcement.

15. Contact Information

If you have any questions about these terms, our products, or services, please contact us via:

1. Customer Support Email

Email us at:
care@moraceramics.com
We will respond within 2-3 business days.

2. Mailing Address

Send correspondence to:
Mora Ceramics Official
202 N Cedar Ave STE #1 Owatonna MN 55060

3. Business Hours

Our customer service is available:
Monday–Friday: 9:00 AM - 5:00 PM (CST)
Closed on weekends and public holidays.

4. Urgent Issues

For urgent matters (e.g., damaged or incorrect items), please include "URGENT" in your email subject line for priority handling.

5. Additional Support

Visit our FAQs or you can also use the Replacement or Refund Form for quick assistance.