Mora began as a reflection of founder Alix’s personal mental health journey, rooted in her desire to share a sense of calm and balance with others. Alongside her is Jerry, her husband and Mora’s co-founder, a chemical engineer from Taiwan who developed and continually refines our signature Paladin clay. Alix’s brother-in-law, Sean, oversees their family-owned studio in Xiamen, ensuring each piece meets the highest standards of quality.

Every Mora piece is thoughtfully crafted to elevate your daily rituals and serve as a gentle reminder to pause, reflect, and savor life’s simplest joys. To learn more about our story, visit “Our Story.”

Rooted in the Latin word meaning for “slow down,” Mora was founded on the belief that we all deserve more from life.

Mora brings you the perfect blend of form and function in every piece. Our ceramics are thoughtfully crafted to be durable, chip-resistant, and restaurant-grade, all while adding beauty to your space, enhancing your daily rituals, and creating a sense of sanctuary. Plus, Mora’s ergonomic designs ensure every piece feels as good as it looks.

We believe in wellness from the inside out, which is why we say no to toxins. Mora’s exclusive Paladin clay and in-house glazes are free of heavy metals, PFOAs, lead, and cadmium—so you can nourish your mind, body, and soul with confidence.

Speaking of Paladin clay, it’s our secret to crafting pieces that are 20% stronger and surprisingly lightweight, making your everyday moments just a little easier.

Yes we do! All of our ceramics are restaurant grade and are durable — making them an excellent fit for restaurant use.

Check out our wholesale policy for an easy, step by step process.

At this time, customizations aren’t something we offer, including:

1. Customized logos*
2. Full sets of colors not already sold as a set.

Each collection is thoughtfully curated with you in mind, offering endless possibilities to mix, match, and make it your own. Who knows—you might just find your new favorite!

*But don’t let that stop you! Get creative with your Mora pieces by checking out our blog post: 6 Creative Ways to Paint & Personalize a Ceramic Mug. We’d love to see what you come up with!

Here are some tips to help with your coupon code:

Our coupon codes are for one-time use, so double-check if you’ve already used it before.

Make sure the coupon applies to the product you’re purchasing. Some promo codes are exclusive to specific items, like certain mugs or sets.

Check for any typos! Copying and pasting the code is the easiest way to avoid errors.

If it seems like a tech hiccup, try refreshing the checkout page or starting over to re-enter the code.

If none of these do the trick, don’t worry—reach out to us, and we’ll get it sorted for you! We’re here to help.

At Mora, we want you to love your purchase. If you're not completely satisfied, you can return your item within 30 days for a full refund.

To qualify, the item must be unused, in its original condition, and packaged securely for a safe trip back to us. While we’re unable to cover return shipping costs or refund original shipping fees, we’ll make the process as smooth as possible for you.

In order to begin the process, please fill out the “Refund Form” found under Customer Service, and we will get back to you with the return information. For additional details, please visit our Return Policy page.

Oh no, it seems like your gift wasn’t the perfect match—but no worries, we’ve got you covered! If you’d like to exchange a gift you received, just fill out our Replacement Form under Customer Service. Once we receive the returned item, we’ll send you a Mora Ceramics E-Gift Card so you can choose something you absolutely love.

We’re here to make sure your Mora experience feels just right—let us know if you have any questions!

Right now, we don’t have a physical store where you can shop for our ceramics in person. But trust us—we’ve poured all our love and care into making your online shopping experience just as special!

We know you’re excited to receive your Mora pieces! Once your order is placed, it typically will arrive within 5-7 business days. For more information, see our Shipping Policy.

You’ll get a tracking number as soon as your order ships, so you can follow its journey to your door. If you have any questions along the way, don’t hesitate to reach out to us!

Oh no! We’re so sorry to hear your product didn’t arrive in perfect condition. Rest assured—we’ll make it right!

Please fill out our Replacement Form under Customer Service and include the following:

1. Your Order ID
2. A detailed description of what happened
3. Clear photos of the damaged product (for our quality control team)

Once we have this information, we’ll take care of the rest and get a replacement on its way to you. We’re here to help every step of the way!

If you ordered more than one product, it’s likely they were shipped from different warehouses—this is completely normal! Your items are on their way in separate packages and may arrive at different times or different days.

If a few days pass and you’re still wondering where your package might be, don’t hesitate to reach out to us. We’re here to help and will gladly check the status of your shipment for you.

Sometimes shipping carriers can get ahead of themselves and mark a package as delivered a little early. If that happens, hang tight for a couple of days—your package might still show up.

Occasionally, packages can end up with a neighbor, so it’s worth checking in with them to see if it landed close by.

If a few days pass and neither you nor your neighbors have seen your package, let us know! We’ll do our best to help track it down.

Just a heads-up: Once your package leaves our hands, the carrier is responsible for its journey and delivery.

We’re happy to ship anywhere in the United States, including Alaska, Hawaii, and APO addresses. However, at this time, we don’t ship internationally, including to Canada.

For APO addresses, we can process standard orders, but custom orders and replacements aren’t eligible for these locations. If you have an APO address and encounter any issues with your order, we’re still here to help—just reach out to us using the Product Inquiry Form. We hope to expand our shipping options in the future—thank you for your understanding!

We do not process international orders that are shipped directly to locations outside the United States. If you need to deliver products outside the United States, you may:

Select any designated shipping address within the United States when placing your order (e.g., the warehouse address of a third-party logistics company you work with);
Once we have delivered the products to the designated location within the United States, responsibility will be entirely transferred to you or your logistics agent.
Special Notes:

In such cases, we will not be responsible for the shipping process outside the United States or any related issues (e.g., delays, customs duties, or damages).
Please ensure that the U.S. address you choose is capable of properly receiving your order.

Mora loves the earth as much as you do.

Our cardboard packaging is all recyclable so you can continue to guilt-free add to your collection.

We’ve transitioned to mostly cardboard packaging, but to ensure your ceramics arrive safely, some pieces still require foam for extra protection during delivery. Our foam (Add name for foam, like “Paladin Clay”) is biodegradable, so you’ll need to check if your local recycling company accepts biodegradable plastics.

If they don’t, don’t worry too much about tossing it in the trash. Our biodegradable foam is made from eco-friendly, renewable resources, reducing dependence on non-renewable petroleum.

Biodegradable plastics are designed to break down naturally and completely into substances found in nature within a reasonable time. It’s the best material we could find to keep your ceramics safe while staying kind to the planet.

We embrace global connection. It all begins in Minneapolis, where our founder, Alix, thoughtfully designs each piece with care. Jerry, a chemical engineer, continuously refines our Paladin clay, ensuring it’s perfectly suited for everyday use.

The creation then moves to our family-owned studio in Xiamen, where Alix’s brother-in-law, our quality control manager, leads the team. Working closely with Alix and Jerry, he meticulously oversees each batch to ensure every piece is crafted with precision and care. Together, we’re dedicated to creating ceramics that are not only beautiful and durable but also ready to elevate your daily rituals.

Jerry, Co-founder of Mora Ceramics, is a chemical engineer and worked with the studio to develop a high quality clay made specially for our company.

Our clay recipe is a closely guarded secret, but here’s what we can tell you: Named after historical Paladins, who are known for being strong and lean, Mora’s exclusive Paladin clay is a unique formula is also the key to creating ceramics that are 20% stronger and impressively lightweight. Our in-house glazes are completely free of heavy metals, PFOAs, lead, and cadmium—designed to compliment not complicate your life.

Our clay recipe isn’t static—it’s a constant work in progress. We’re always striving to improve and optimize our exclusive Paladin Clay to ensure it meets the highest standards of quality, functionality, and beauty.

Absolutely! Lead and cadmium are heavy metals that can be harmful in food-grade products, and your safety is our top priority. None of our glazes or clay contain lead, cadmium, or any other heavy metals, so you can enjoy your Mora pieces with total peace of mind.

Our products are also free of PFOAs, which are synthetic chemicals commonly found in Teflon and non-stick coatings but have no place in ceramics like ours. Additionally, Mora products meet the strict safety standards of California Prop 65, ensuring they are free from harmful substances. Your health and well-being matter to us, and we take every measure to create ceramics you can trust.

Here are a few simple tips to help keep your drink warmer for longer:

1. Preheat your mug: Pour hot water into the mug and let it sit for a couple of minutes. This warms up the ceramic, so when you pour in your drink, it stays hotter for longer.
2. Use the travel lid: Our thoughtfully designed lid traps in steam, keeping your drink cozy and warm. Be sure it’s secured properly!
3. Don’t overfill: Fill your mug only up to the ridge on the inside. This is where the inner and outer walls meet, and keeping your beverage below this line helps prevent heat from escaping through the outer wall.

Now you’re ready to enjoy your drink!

Every piece of Mora Ceramics is thoughtfully glazed using a handmade process, making each one truly unique. Variations in color can happen due to the natural process—things like glaze thickness, firing time, and even the water in the glaze all play a part in creating one-of-a-kind beauty.

Our natural glaze also has a dynamic personality—it can look slightly different depending on the lighting. To help, we’ve included photos of our products in various lighting settings, but please keep in mind that colors may also vary slightly on different monitors/device screens. We maintain a strict range of quality-controlled colors to ensure our glazes are beautifully consistent. Yet, each piece remains as unique as the lives of the people who enjoy them.

Embrace the uniqueness—it’s part of the charm that makes your Mora piece so special!

Occasionally, silverware that’s softer than our crystalized glaze can leave behind faint grey marks when scraped against the ceramic with extra force. Silverware with nickel is especially prone to leaving this metallic residue.

But no need to stress—these marks are super easy to clean! Just use a nylon scrubby and a gentle abrasive (we love Bar Keeper's Friend) and your ceramic piece will look as good as new.

Want more information along with a step-by-step guide? Check out our blog post:

"Black Marks on My Ceramics: How To Get Rid of Them"

Our ceramics are designed to handle high heat—they’re fired at an impressive 1500°F. This makes them oven-safe to the highest oven temperature (500°F), even at broiler temperatures, so you can bake and roast with confidence.

To prevent sudden temperature changes, we recommend letting your ceramics reach room temperature—for example, avoid transferring them directly from the freezer to the oven.

*Very Important to note! Our ceramics should never be placed directly over an open flame.

You can find the dimensions for our products on their individual product pages. Just check the “Measurements” tab on each product listing for all the details you need to make sure it is the right fit for you. Plus, we’ve included cute chalk-style drawings to make it easy for all our visual minds out there!

If you have any questions or need a bit more info, don’t hesitate to reach out—we’re always happy to help!

All of our ceramics are dishwasher safe to make cleanup a breeze! However, we recommend handwashing glassware and accessories like infusers, spoons, and lids to keep them looking their best for years to come.