Term of Service

1. Scope and Acceptance of Terms

This agreement applies to all services provided through Mora’s official website ("the Website", [moraceramics.com](http://moraceramics.com/)), including but not limited to:

• Purchasing our products or services;
• Registering an account;
• Subscribing to electronic communications;
• Participating in promotions or loyalty programs;
• Requesting or accessing documents and reports we provide, including but not limited to safety or test reports, certificates of compliance, spec sheets, care guides, and manuals. See Section 9, Document Access and Use Terms.

By using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website or services.

You confirm that you are at least 18 years old and have the legal capacity to accept these Terms. If you are under 18 or otherwise lack legal capacity, you must use this Website under the supervision of a guardian or legal representative. We reserve the right to suspend or terminate your access to the Website in cases of unauthorized use.

Additionally, you agree to receive electronic communications related to our services, including but not limited to emails, Website announcements, and other forms of digital communication.

If you wish to opt out of marketing communications, you may do so via the "unsubscribe" link included in our emails or by contacting our customer service team. Transactional communications related to orders, customer service, document access, safety, shipping, returns, payment disputes, or account activity may still be sent where permitted by law.

We may update these Terms at any time, and it is your responsibility to review them periodically. By placing an order on the Website, you agree to these Terms, including the dispute resolution, arbitration, and class action waiver provisions in Section 14. Your continued use of our services after any changes means you accept the updated Terms unless additional notice is required by law.

2. Privacy Policy and Data Handling

We value your privacy and are committed to protecting your personal information in compliance with applicable laws. Please refer to our Privacy Policy for detailed information.

Data Collection

We may collect the following types of personal information:

• Identity Information: such as your name, email address, mailing address, and phone number;
• Payment Information: such as credit card numbers, processed securely by third-party providers;
• Usage Data: such as browsing history and purchase behavior;
• Technical Data: such as IP addresses, cookies, device information, and access logs.

Data Use

Your data may be used for:

• Processing and delivering orders;
• Improving our products and services;
• Sending promotional or marketing information, with opt-out options;
• Providing customer service and technical support;
• Complying with legal requirements;
• Preventing fraud, misuse, unauthorized transactions, and delivery or payment disputes;
• Protecting our Website, customers, business, documents, intellectual property, and legal rights.

Data Sharing

We may share your data under the following circumstances:

• With service providers, including shipping companies, fulfillment providers, payment processors, fraud prevention providers, customer support tools, analytics providers, and other vendors that help us operate the Website or provide services;
• When required by law, legal proceedings, payment network rules, dispute resolution processes, or regulatory requirements;
• When reasonably necessary to protect our rights, prevent fraud, investigate misuse, enforce these Terms, or respond to claims or disputes;
• During business transactions, including mergers, acquisitions, transfers of assets, financing, restructuring, or similar business events.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your user experience, support Website functionality, understand usage, and assist with security and fraud prevention. You can manage or disable cookies through your browser settings, but this may affect the functionality of the Website.

Your Rights

Depending on applicable laws, you may have rights such as accessing your personal data, requesting corrections, requesting deletion under certain conditions, objecting to processing, or transferring your data to another provider. These rights may be subject to legal exceptions, identity verification, fraud prevention, recordkeeping obligations, and other lawful limitations.

Document Delivery and Audit Logs

To deliver watermarked or access-controlled documents and to prevent misuse, we may process the minimum necessary information, such as name, email, timestamps, IP or device information, consent records, and access logs, in accordance with our Privacy Policy. Related messages are transactional and not marketing. Logs are retained only for verification, audit, risk control, rights protection, and dispute handling for a limited period.

For any questions or concerns, please contact us at [care@moraceramics.com](mailto:care@moraceramics.com).

3. User Eligibility and Account Responsibilities

Eligibility

You must be at least 18 years old and provide accurate and complete information to use this Website. We reserve the right to suspend or terminate accounts found to provide false, incomplete, outdated, misleading, or unauthorized information.

Account Registration

When registering an account, you must provide a valid email address and other necessary information, set a secure password, and keep your account information updated.

Account Responsibilities

You are fully responsible for safeguarding your account credentials, all actions conducted under your account, and promptly reporting unauthorized account use or security breaches.

We are not liable for losses resulting from unauthorized account use unless directly caused by our negligence or where otherwise required by law.

Prohibited Activities

Users are prohibited from engaging in illegal or fraudulent activities, interfering with the Website’s operation or security, attempting unauthorized access to our systems, misusing customer service or refund processes, or using an account in a way that violates these Terms.

4. Product Information and Order Terms

Product Descriptions

We strive to provide accurate and complete product information. However, we do not guarantee that colors, materials, finishes, patterns, dimensions, weights, packaging, or other product details will perfectly match product descriptions, images, or your display settings, or that all product information, including pricing and availability, will be error-free.

Because ceramic products may involve natural variation, handcrafted effects, glaze variation, kiln effects, or production differences, minor variations in color, shape, finish, size, or appearance may occur and do not necessarily indicate a defect.

We reserve the right to correct or update any errors, omissions, or inaccuracies at any time without prior notice.

Order Acceptance and Rejection

Submitting an order indicates your intent to purchase our products, but we reserve the right to accept, refuse, hold, cancel, or limit any order at our discretion, subject to applicable law.

Possible reasons for order cancellation, hold, refusal, or limitation include insufficient stock, errors in pricing or product details, payment issues, suspected fraud, delivery risk, incomplete information, unusual order activity, suspected resale or policy misuse, system errors, or other operational concerns.

If your order is canceled by us, you will receive a refund via your original payment method for the canceled portion of the order. While we may cancel orders at our discretion, customers do not have a guaranteed right to cancel orders.

Order Processing and Modification

• Order Confirmation: After you place an order, you will receive an email confirmation acknowledging receipt of your order. Your order is considered placed upon successful payment. However, we reserve the right to accept, refuse, hold, or cancel any order at our discretion.
• Order Changes, Modifications Only, No Cancellation Right: As a convenience, we may allow modifications only within 60 minutes of order placement, such as adjusting quantities, adding or removing items, or updating shipping details. A modification link may be provided in the order confirmation email.

For the avoidance of doubt, “modifications” do not include order cancellation, order termination, or converting an order to a zero-item or zero-quantity order. We do not provide a guaranteed right to cancel orders. Any request to cancel is handled solely at our discretion and may be impossible once an order enters fulfillment or shipment.

All modification requests are subject to fulfillment status and our ability to implement them before the order enters fulfillment or shipment. After the 60-minute modification window, orders are considered final and can no longer be modified, and standard return policies apply upon delivery.

Special Orders

For personalized, customized, made-to-order, limited-release, final-sale, or special-request products, orders cannot be canceled or returned once confirmed unless required by law or expressly stated otherwise. We are not responsible for errors caused by incorrect customization details, shipping information, or instructions provided by you.

Purchase Limits

We reserve the right to limit the quantity of products per order, per customer, per household, per shipping address, or per account, particularly during promotions, limited releases, suspected resale activity, suspected fraud, or when inventory is limited.

5. Pricing, Payment, and Taxes

Pricing

All prices are displayed in USD and do not include applicable taxes or shipping fees unless stated otherwise. Prices are subject to change due to market conditions, promotional adjustments, technical errors, typographical errors, product updates, or operational needs.

Prices at the time of purchase will generally be honored. If an error is discovered during processing, we reserve the right to cancel the order and issue a refund for the affected order or item.

Payment Methods

We accept major credit and debit cards, digital payment services, and other payment options as listed on the Website. Payments must be successfully processed to confirm an order. Availability of payment methods may vary and may be changed at any time.

Taxes

• Sales taxes or other applicable taxes are not included in the listed price and will be calculated during checkout where applicable.
• For any permitted shipments involving forwarding or third-party logistics after delivery to a U.S. address, any import duties, taxes, customs charges, brokerage fees, storage fees, penalties, or other fees are the responsibility of the buyer.

Unauthorized Transactions

If you believe your payment method has been used without authorization, contact us immediately. While we will assist in investigating the issue, resolution may depend on your payment provider, financial institution, payment network, or applicable dispute process.

Discounts and Coupons

All discounts, coupons, store credits, promotional codes, loyalty rewards, or special offers are subject to the specific terms outlined during promotions. Unless expressly stated otherwise, they may not be combined, transferred, redeemed for cash, applied retroactively, or used in a manner inconsistent with the promotion. Misuse of discounts or coupons may result in order cancellation, account restriction, refusal of future service, or other remedies available to Mora.

Payment Disputes and Chargebacks

If you experience an issue with your order, you agree to contact Mora first so we can review and assist. You remain responsible for providing accurate and complete information in any payment dispute, bank claim, or chargeback process.

False, duplicate, abusive, or bad-faith payment disputes, including disputes filed after receiving the product, a refund, replacement, store credit, discount, or other resolution, may result in account restriction, order cancellation, refusal of future service, and any remedies available to Mora under these Terms or applicable law.

If a payment dispute or chargeback is filed for an order, any open refund, replacement, return, exchange, store credit, or service request for the same order may be paused while the dispute is pending. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or card network rules.

6. Shipping and Delivery

Shipping Methods and Fees

We offer standard shipping services only unless otherwise stated during checkout or a specific promotion. Shipping costs will be displayed during checkout for your review before purchase.

• Free standard shipping is available on orders of $150 or more, unless otherwise stated during checkout or a specific promotion.
• Orders under $150 are charged a flat $5 shipping and handling fee.
• Free shipping eligibility is generally based on the merchandise subtotal after discounts and before taxes, shipping fees, gift cards, store credits, or other non-product charges, unless otherwise stated during checkout.
• Shipping and handling fees help cover order processing, protective packaging, tracking, carrier service, fulfillment-related costs, and related handling expenses.

Shipping Areas

We currently ship within the United States. Availability may vary for certain destinations, including Alaska, Hawaii, APO/FPO/DPO addresses, remote areas, restricted locations, or carrier-limited areas. We do not offer international shipping.

Processing Time

Orders are typically processed within 1-3 business days. During peak periods, such as holidays, promotions, product launches, weather events, carrier disruptions, or unusual order volumes, processing times may be extended.

Delivery Time

Standard shipping usually requires 5-7 business days for delivery after shipment, depending on your location, especially Hawaii, Alaska, APO addresses, remote areas, and carrier-limited locations. Delivery estimates are not guaranteed. Tracking information will be provided once your order ships.

Customer Responsibility for Shipping Information

You are responsible for providing a complete, accurate, secure, and deliverable shipping address, including any apartment, unit, suite, floor, building, gate code, phone number, or delivery instruction needed for delivery.

We are not responsible for delays, failed deliveries, returned shipments, losses, theft, damage, or misplacement caused by incomplete, inaccurate, unsafe, inaccessible, or carrier-restricted delivery information provided at checkout.

Multi-Unit Addresses and Designated Delivery Areas

For apartments, condos, dorms, office buildings, and other multi-unit addresses, carriers may deliver packages to the building’s mailroom, package room, lobby, front desk, parcel locker, reception area, loading area, management office, or another designated delivery area for that address. Delivery directly to an individual unit door is not guaranteed.

Once tracking confirms delivery to the shipping address or to the building’s designated delivery area, the order is considered delivered.

Risk of Loss After Delivery

Once tracking confirms delivery to the shipping address you provided, or to a mailroom, package room, lobby, front desk, parcel locker, reception area, loading area, management office, or other designated delivery area for that address, all risk of loss, theft, damage, or misplacement transfers to you, except where prohibited by law.

For damaged or incorrect items, please contact us within 5 days of receipt for assistance.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please first check your mailbox, mailroom, package room, lobby, front desk, parcel locker, building management, nearby entrances, loading area, reception area, household members, and neighbors where applicable.

We may ask for additional information, such as a carrier case number, building management statement, package room record, parcel locker record, police report, missing package report, photos of the delivery area, or other information reasonably needed before determining whether further assistance is available.

Once tracking confirms delivery to the shipping address or to the building’s designated delivery area, Mora is not responsible for loss, theft, or misplacement after delivery, except where required by law.

Address Verification and Delivery Safeguards

For certain orders, including higher-value orders, multi-unit addresses, orders flagged for delivery risk, orders flagged for payment risk, or orders requiring additional verification, we may request address, payment, order, carrier, or delivery-related information before shipment. We may delay, hold, limit, or cancel an order if we cannot verify the shipping information or if the order presents elevated delivery, payment, fraud, or operational risk.

P.O. Boxes and Restricted Delivery Locations

We do NOT recommend using P.O. Boxes as shipping addresses. If used, delivery will be handled at the carrier’s discretion. Once tracking confirms delivery to the address or carrier-designated location, the order is considered delivered. Returned shipments will be refunded minus a 15% restocking fee, unless prohibited by law.

We may refuse, hold, or cancel orders addressed to locations that carriers cannot safely or reliably deliver to, including restricted facilities, inaccessible addresses, incomplete addresses, freight forwarding locations, or other locations that present delivery, fraud, or operational concerns.

Special Instructions for International Buyers

We do not handle international shipping. However, international buyers may ship orders to a U.S. address of their choice, such as a third-party logistics provider, freight forwarder, friend, family member, or other receiving address, and take full responsibility for transporting the products to international destinations.

Important: Once the product is delivered to the U.S. address or carrier-designated delivery location, we are no longer responsible for any issues during domestic handling after delivery or international transit, including damage, loss, theft, delays, customs duties, import restrictions, storage fees, brokerage fees, seizure, return, or disposal. These services may only be used by end-user customers, as we do not authorize our products to be sold in other countries.

No-Signature Deliveries

Most standard shipments may be delivered without a signature, depending on the carrier, destination, and delivery conditions. If no one is available to receive the shipment, the carrier may leave the package in a location it determines to be appropriate, attempt redelivery, hold the package, or return the package. Additional shipping fees for re-delivery, returned shipments, address corrections, or carrier handling may be the buyer’s responsibility.

7. Returns and Refunds Policy

Eligibility for Returns

We hope you are satisfied with your purchase. If you wish to return a product, please ensure the following conditions are met:

• The return request is submitted within 30 days of receiving the product;
• The product is unused, undamaged, clean, and in its original packaging, including all accessories, inserts, tags, manuals, and protective materials where applicable;
• The return is authorized by Mora before the item is shipped back.

Exceptions

• Customized, personalized, clearance, final-sale, gift card, or special-order items are non-returnable unless required by law or expressly stated otherwise;
• Products damaged due to improper use, mishandling, alteration, improper care, improper cleaning, unauthorized repair, normal wear and tear, or failure to follow care instructions are not eligible for returns;
• Unauthorized returns, incomplete returns, or returns sent to the wrong address may be delayed, refused, returned to sender, or ineligible for refund.

Return Process

To initiate a return, contact our customer service team at [care@moraceramics.com](mailto:care@moraceramics.com), or use the Mora Care Hub available on our Website. Provide your order number and reason for the return.

Our team will review your request and provide the return address along with detailed instructions for completing the return if the return is approved.

Note: Return shipping costs are the buyer’s responsibility unless the return is due to our verified error, such as an incorrect or damaged item.

Refunds

Refunds will be processed after we receive and inspect the returned product, typically within:

• 5-7 business days for inspection and processing;
• 3-10 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

Refunds will exclude original shipping and handling fees unless the return is due to our verified error or where otherwise required by law. Refunds may be reduced for missing items, damage, use, incomplete packaging, unauthorized returns, or other issues affecting return eligibility.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 5 days of receipt. Include photos of the damaged or incorrect item, photos of the packaging, your order number, and a detailed description of the issue.

After verification, we will provide an appropriate resolution, which may include a replacement, refund, store credit, partial refund, or other remedy depending on the situation and applicable law.

Return Address

The specific return address will be provided upon confirmation of your return request. Do not return items without proper authorization or instructions, as this may result in delays, refusal of delivery, return to sender, or inability to process your refund.

Final Review

We reserve the right to review return and refund eligibility in good faith and in accordance with this Policy, these Terms, and applicable law.

8. Intellectual Property and Copyright Policy

Ownership of Content

All content on this Website, including but not limited to text, images, photographs, videos, graphics, logos, icons, designs, layouts, product names, packaging designs, software, and other materials, is the property of Mora or its licensors and is protected under applicable intellectual property laws.

You may not use, copy, modify, reproduce, distribute, display, publish, sell, license, create derivative works from, or otherwise exploit any part of the content without our prior written permission.

Use of Trademarks

Mora, along with its name, logo, trademarks, service marks, product names, trade dress, packaging appearance, brand elements, and related identifiers, is exclusively owned by Mora or its licensors. Unauthorized use of our trademarks or brand elements is prohibited, including using our trademarks for promotions or advertisements, implying an affiliation or endorsement without written authorization, or using our brand in a way that may cause confusion.

User-Generated Content

User-generated content is governed by Section 10, User Content and Submission Terms.

Prohibited Activities

Users are prohibited from unauthorized use or commercialization of Website content, circumventing Website security measures, scraping or copying Website content, using content in a manner that infringes Mora’s intellectual property rights, or using our content to create, promote, train, advertise, or support competing or unauthorized products or services.

DMCA Compliance

If you believe your copyrighted work has been used without authorization, please submit a complaint to us with a detailed description of the alleged infringement and supporting evidence. Send your complaint to [care@moraceramics.com](mailto:care@moraceramics.com). We will investigate and, if necessary, remove the infringing content or take other appropriate action.

9. Document Access and Use Terms

Definitions and Scope

“Documents” include any materials we provide to you, such as safety or test reports, certificates of compliance, specification sheets, care or usage guides, manuals, statements, images or compilations, summaries, appendices, product information, compliance materials, and related files. These terms apply regardless of delivery method, including email attachment, download link, online viewer, customer service message, file transfer, access-controlled portal, or otherwise.

License

We grant you a non-exclusive, non-transferable, non-sublicensable, revocable license for personal, non-commercial viewing only. One copy may be stored on your own device for your personal reference. All other rights are reserved by Mora.

Delivery and Access

Documents are delivered by email or authorized link and are deemed delivered when the email is sent, the message is transmitted, or the link is enabled. You are responsible for safeguarding your inbox, devices, accounts, links, passwords, and access credentials and must not forward, share, publish, or otherwise provide third parties with access.

Prohibited Conduct

You may not post, forward, upload, share, distribute, sell, rent, adapt, excerpt, reproduce, publish, display, transmit, mirror, or make Documents available to others in any form. You may not remove, obscure, modify, alter, degrade, or bypass any watermark, notice, filename, rights-management feature, digital identifier, access control, traceability marker, or other protection associated with any Document. You may not screen capture, record, scrape, mirror, bulk download, copy, extract, reconstruct, summarize for publication, or otherwise reproduce Documents through automated or manual means.

You may not use Documents or their contents for text mining, data mining, scraping, dataset creation, artificial intelligence, machine learning, model training, fine-tuning, inference, evaluation, benchmarking, automated analysis, or similar purposes. You may not externally cite, quote, screenshot, extract data from, publish, upload, submit, or otherwise disclose any Document content without Mora’s prior written permission. You may not circumvent any technical protections, including expiry, passwords, view-only restrictions, print restrictions, download restrictions, copy restrictions, access limits, or other security controls.

Nature of Documents and Citation

Documents reflect the tested samples, available information, standards, assumptions, and conditions at the time of issuance and do not constitute guarantees for other batches, products, conditions, locations, uses, legal requirements, or future dates. Documents may be updated, replaced, withdrawn, corrected, or superseded at any time.

Where permission to cite is granted, you must follow our instructions and include accurate document name, date, version, source, page references, and context. You must not misquote, selectively quote, alter meaning, omit relevant limitations, or present Documents in a misleading way.

Technical Protections

We may embed personalized watermarks, visible or invisible identifiers, digital traceability markers, expiry settings, access controls, password protections, logging tools, and other technical protections. You agree not to interfere with, remove, degrade, bypass, or attempt to disable these protections. We may update, replace, suspend, revoke, or disable Documents and links as needed.

Logs, Personal Data, and Transactional Emails

To deliver Documents and apply protections, we may process the minimum necessary data, such as name, email, timestamps, IP or device details, consent records, access logs, download attempts, and related interaction records, in accordance with our Privacy Policy. We may send related transactional emails. Logs are retained for verification, audit, risk control, rights protection, and dispute handling for a limited period.

Incident Notice

If you become aware of or suspect unauthorized access, disclosure, loss, sharing, publication, misuse, or copying of any Document, you must notify us within 24 hours, stop using the Document, delete all unauthorized copies, preserve relevant evidence, and cooperate with takedown, investigation, and remediation.

Remedies

If you breach these terms, we may revoke or restrict your access, disable links, refuse future document access, restrict your account, refuse future service, and seek injunctive relief, damages, reasonable attorneys’ fees, costs, and other remedies available under these Terms or applicable law. Upon request, you must promptly delete all copies and backups and certify deletion if requested. We may also submit takedown requests, infringement notices, or other reports to third-party platforms, service providers, search engines, marketplaces, or authorities.

Third-Party Rights

Some Documents may involve third-party rights, restrictions, marks, standards, reports, certifications, or materials, including labs, certification bodies, testing providers, licensors, or other third parties. You must comply with their restrictions as well.

No Assignment

You may not assign, transfer, sublicense, or delegate any rights or obligations under this section.

Changes

We may amend this section and post updates in the Terms. Your continued requesting, receiving, accessing, storing, or use of Documents constitutes acceptance of the updated terms.

Disputes and Survival

Disputes under this section are governed by Section 14, Dispute Resolution and Governing Law. Obligations related to confidentiality, access restrictions, document use, protection of rights, remedies, deletion, cooperation, and audit records survive termination, delivery, expiration, revocation, or cessation of access.

10. User Content and Submission Terms

User Responsibilities

When submitting any content, including reviews, feedback, suggestions, photos, videos, questions, testimonials, or other materials, to this Website, social media, email, customer service, review platforms, or other channels connected to Mora, you affirm that you own or have the rights to use the content, the content does not violate any third-party rights or applicable laws, and the content is free from offensive, defamatory, misleading, infringing, unlawful, or harmful elements.

We reserve the right to review, edit, reject, moderate, or remove any submitted content at our discretion.

License to Use Content

By submitting content, you grant Mora a non-exclusive, worldwide, royalty-free, perpetual, transferable, and sublicensable right to use, copy, modify, adapt, publish, display, distribute, translate, excerpt, create derivative works from, and otherwise use such content for promotional, commercial, operational, customer service, product improvement, and other lawful business purposes, in any media or channel, without further notice or compensation to you.

Prohibited Content

Users are prohibited from submitting content that contains hate speech, discrimination, illegal material, false claims, threats, harassment, private information of others, spam, misleading statements, unlawful activities, infringement of third-party rights, viruses, malware, or other harmful code.

Reviews and Feedback

You agree that reviews, feedback, and testimonials you submit should reflect your honest experience and must not be false, misleading, paid for without disclosure, generated through improper incentives, or submitted for the purpose of harming Mora or another party unfairly.

We may suspend or terminate access for violations of these terms.

11. Prohibited Activities

Prohibited Actions

To ensure the proper functioning of our Website and protect the interests of all users, you are prohibited from engaging in the following activities:

• Illegal Activities: Conducting any activities that violate applicable laws and regulations, including but not limited to fraud, money laundering, theft, abuse of payment systems, or misuse of consumer protection processes;
• Unauthorized Access: Attempting to access our systems, servers, documents, customer accounts, order information, or other users’ accounts without authorization;
• Interference: Spreading viruses, malware, bots, scripts, scraping tools, or other harmful elements that disrupt the Website’s operation, security, or user experience;
• Misuse of Services: Using our services to send spam, chain letters, abusive messages, false claims, or other intrusive communications;
• Infringement of Rights: Publishing, copying, submitting, or sharing content that infringes any individual’s or entity’s intellectual property, privacy, publicity, confidentiality, or other rights;
• Impersonation: Pretending to be Mora, our employees, representatives, partners, other users, or another person or entity;
• Payment or Claim Abuse: Filing false, duplicate, abusive, misleading, or bad-faith claims, refund requests, replacement requests, payment disputes, chargebacks, missing package claims, or damage claims;
• Policy Misuse: Misusing, manipulating, or attempting to exploit our shipping, return, refund, replacement, document access, promotion, loyalty, or customer service policies;
• Resale or Unauthorized Commercial Use: Using our products, content, services, documents, or Website for unauthorized resale, distribution, commercial copying, marketplace manipulation, or competitive misuse;
• Other Malicious Activities: Engaging in actions that damage our brand image or reputation, disrupt normal services, burden our operations, interfere with customers, or misuse our policies.

User Responsibilities

You agree to comply with all applicable laws and regulations while using this Website and accept full responsibility for your actions. If your behavior causes harm to us or third parties, you are liable for any resulting damages and agree to indemnify us to the extent permitted by law.

Monitoring and Enforcement

We reserve the right to monitor activities on our Website and may take action without prior notice, including suspending or terminating accounts, removing inappropriate content, restricting access, refusing future orders, canceling pending orders, revoking document access, reporting suspected illegal activities to law enforcement authorities, or pursuing any remedies available under these Terms or applicable law.

Reporting Violations

If you notice any prohibited activities by other users, please report them to us at [care@moraceramics.com](mailto:care@moraceramics.com) with specific details for investigation.

12. Warranties and Disclaimers

"As-Is" Basis

This Website and all content, services, and products are provided on an "as-is" and "as-available" basis without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free performance, except where such warranties cannot be excluded by law.

Accuracy of Information

While we strive to provide accurate information, we do not guarantee the completeness, accuracy, timeliness, or reliability of product descriptions, pricing, availability, service content, Website functionality, document content, third-party information, or information provided by carriers, payment processors, fulfillment providers, or other third parties.

We reserve the right to correct any errors, omissions, or inaccuracies without prior notice.

Product Use and Care

You are responsible for using products safely, following applicable care instructions, and inspecting products regularly for signs of damage, cracks, chips, wear, or unsafe conditions. Do not use products that appear damaged, unsafe, or unsuitable for use.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any damages arising from the use of this Website or our products, including direct, indirect, incidental, special, punitive, or consequential damages, loss of data, profits, or business opportunities, delays or issues caused by third-party service providers, or injuries, damages, or losses caused by misuse, mishandling, alteration, improper care, unauthorized repair, failure to inspect, or use inconsistent with instructions.

Third-Party Links and Services

Our Site may include links to third-party websites or resources that are not under our control. We do not guarantee, endorse, or take responsibility for the availability, accuracy, content, products, services, policies, or practices of these third-party websites or resources. Links provided on our Site do not imply our endorsement of the website or its offerings.

By using these links, you accept full responsibility for any issues that arise. We are not liable for any harm or damage caused by your use of third-party websites or services.

User Assumption of Risk

You assume all risks associated with using this Website, downloading content, using third-party links, providing information, using products, and relying on information made available through the Website, except where prohibited by law.

Legal Exceptions

Some jurisdictions may not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability is limited to the fullest extent permitted by applicable laws.

13. Limitation of Liability

Maximum Liability

To the extent permitted by law, our liability is limited to direct damages related to your purchase of products, with maximum compensation not exceeding the amount paid for the affected order or item.

Excluded Damages

We are not liable for indirect damages, incidental damages, special damages, punitive damages, consequential damages, business loss, profit loss, data loss, missed opportunities, costs arising from delays or disruptions, or injuries, damages, or losses caused by misuse, mishandling, alteration, improper care, unauthorized repair, failure to inspect products for damage or wear, or use inconsistent with instructions.

Third-Party Acts

We are not responsible for damages, delays, losses, theft, misplacement, failed delivery, inaccurate tracking, payment issues, dispute delays, service failures, or other problems caused by payment processors, shipping carriers, fulfillment providers, third-party suppliers, linked websites, fraud prevention providers, customer support tools, or other third-party service providers, except where required by law.

Force Majeure

We are not liable for failure or delays caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, governmental actions, legal restrictions, strikes, labor shortages, epidemics, pandemics, carrier disruptions, supply chain disruptions, customs delays, system failures, cyber incidents, payment processor disruptions, fulfillment disruptions, or other events outside our reasonable control.

User Responsibility

You agree to bear full responsibility for risks associated with using this Website and losses caused by inaccurate information you provide, unsafe or incomplete delivery information, failure to retrieve delivered packages, unauthorized use of your account, misuse of products, or violation of these Terms.

Jurisdictional Exceptions

In jurisdictions that do not allow the exclusion or limitation of certain liabilities, our liability is limited to the extent permitted by law.

14. Dispute Resolution and Governing Law

Individual Arbitration

Any dispute, claim, or controversy arising from these Terms, your purchase, your use of the Website, your use of our products, or your relationship with Mora will be resolved exclusively through binding individual arbitration, and you waive your right to participate in any form of class action or collective litigation, or bring claims in court except as provided below.

Arbitration Details

• Arbitration will be conducted under the rules of the American Arbitration Association, or AAA.
• The arbitration will take place in Minneapolis, Minnesota, unless both parties agree to a different location.
• Arbitration fees will be shared equally by both parties. However, if the arbitrator determines that such cost-sharing would cause undue hardship to the consumer, we may assume a greater portion of the fees.

Class Action Waiver

You agree that all disputes must be resolved on an individual basis. You waive the right to act as a plaintiff or class member in any class action, collective action, consolidated action, private attorney general action, or representative proceeding to the extent permitted by law.

Opt-Out of Arbitration, if applicable

If you do not wish to be bound by the arbitration provision, you may opt out by notifying us in writing within 30 days of your purchase. Send your opt-out notice to [care@moraceramics.com](mailto:care@moraceramics.com). Your opt-out notice must include your name, email address, order number if applicable, and a clear statement that you wish to opt out of arbitration.

Governing Law

These Terms and any disputes arising from them are governed by the laws of the State of Minnesota, without regard to its conflict of laws rules.

Exclusive Jurisdiction

For disputes not subject to arbitration, the exclusive jurisdiction lies with the state and federal courts located in Minnesota, and you consent to personal jurisdiction in those courts.

Exceptions to Arbitration

The arbitration clause does not apply to disputes related to intellectual property rights, document misuse, unauthorized use of Mora content, or cases where we seek injunctive relief, equitable remedies, takedown relief, or other urgent court remedies.

Survivability

If any part of this dispute resolution section is deemed invalid, unenforceable, or inapplicable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. Modification and Termination

Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this Website with the "Last Modified" date indicated.

• Your Responsibility: You are responsible for reviewing the latest version of these Terms. Continued use of the Website after updates constitutes your agreement to the revised Terms.
• Notice of Major Changes: For changes significantly affecting your rights, we may notify you via email, Website announcements, checkout notice, account notice, or other reasonable methods where required or appropriate.

Termination of Services

We reserve the right to suspend, restrict, or terminate all or part of the Website or services at any time without prior notice, including but not limited to breach of these Terms, technical issues or maintenance, business reasons, suspected misuse, suspected fraud, abusive claims, payment disputes, document misuse, suspected resale or unauthorized commercial use, or other operational reasons.

User Termination

You may stop using our services or request to close your account at any time by contacting our customer service team. Certain obligations, including unpaid amounts, intellectual property restrictions, dispute resolution, payment dispute obligations, return obligations, document use restrictions, confidentiality obligations, and cooperation obligations, may remain effective even after termination.

Survival of Terms

Provisions related to intellectual property, document access, user content licenses, limitation of liability, payment disputes, returns and refunds, prohibited activities, indemnification, dispute resolution, and any provisions that by their nature should survive will survive the termination of these Terms.

Good-Faith Application

We may interpret and apply these Terms in good faith and in a manner consistent with applicable law to ensure fairness, consistency, and protection of our customers, our business, our Website, our intellectual property, and our operations.

16. Contact Information

If you have any questions about these Terms, our products, or services, please contact us via:

Customer Support Email

Email us at:
[care@moraceramics.com](mailto:care@moraceramics.com)
We will respond within 2-3 business days.

Mailing Address

Send correspondence to:
Mora Ceramics Official
202 N Cedar Ave STE #1 Owatonna MN 55060

Business Hours

Our customer service is available:
Monday to Friday: 9:00 AM to 5:00 PM CST
Closed on weekends and public holidays.

Urgent Issues

For urgent matters, such as damaged or incorrect items, please include "URGENT" in your email subject line for priority handling.

Additional Support

Visit our FAQs or use the Mora Care Hub for quick assistance.