We’re sorry something wasn’t right. This will only take a minute—just a few quick details and we’ll get your replacement going. Learn more about our Return Policy.

Sharing photos and your Order ID helps us take care of things much faster.

Select your issue *

Where did you receive or purchase this item? *

Do you have your Order ID? *

Yes
No - Because it's a gift
No - I just don't have it

Without a valid Order ID, there’s a chance we won’t be able to offer the full level of support.

What do you need help with? *

Only one piece needs help
Requesting a part (lid, infuser, saucer…)
Multiple pieces needing help
Whole set needing attention

Order ID *

When did the product arrive or get to you? *

Delivery or receive Zip Code *

Which products need help? *

Color *

How many need help? *

Tell us what happened? *

Photos can really help us get it right. *

Choose file or drag here

Supported format: JPG, JPEG, PNG, PDF

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Photos can really help us get it right.

Choose file or drag here

Supported format: JPG, JPEG, PNG, PDF

temp-for-126665-file2-1_

We’re sorry something wasn’t right. This will only take a minute—just a few quick details and we’ll get your replacement going. Learn more about our Return Policy.

Sharing photos and your Order ID helps us take care of things much faster.

Do you have your Order ID? *

Yes
No - Because it's a gift
No - I just don't have it

Without a valid Order ID, there’s a chance we won’t be able to offer the full level of support.

What do you need help with? *

Only one piece needs help
Requesting a part (lid, infuser, saucer…)
Multiple pieces needing help

Where did you receive or purchase this item? *

Order ID *

When did the product arrive or get to you? *

Delivery or receive Zip Code *

Which products need help? *

Color *

How many need help? *

Tell us what happened? *

Photos can really help us get it right.

Choose file or drag here

Supported format: JPG, JPEG, PNG, PDF

temp-for-126665-file2-2_

You’re almost there!

Please confirm your shipping details below — this is where your replacement will be sent. Once it’s all set, we’ll take care of the rest.

Full Name *

Email *

Shipping Address *

Country *

Phone Number

Note: We can only ship replacements within the U.S. and its territories.

We’re sorry this experience fell short.

Please tell us what happened below so we can better understand and support you. If a refund feels like the right next step, we’ll email you with what’s next — and make sure the process goes smoothly. You can also visit our Return Policy for more details.

Note: If this was a gift, we can only offer store credit.

Order ID *

Tell us what happened *

Photos always help us better understand

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Have a question?

Share the details below and someone from our team will get back to you as soon as possible. We read every message carefully — your thoughts mean a lot to us.

Title *

Order ID (Optional)

What’s your question? *

Add photos to help us better understand (Optional)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Thanks for reaching out

Please check your inbox for a confirmation email — if you don’t see one, your email address might have a typo.

Here’s what to expect next:

1. For replacements:

If your request is clear, we’ll aim to ship within 3 business days (excluding weekends). If we need more info, we’ll reach out. No news usually means it’s already on the way — and we’ll follow up with tracking soon.

2. For refunds:

Once we’ve reviewed your order, we’ll email you with the next steps — clear and simple. We’ll make sure it’s smooth from here.

3. If you don’t hear from us within 3 business days, double-check your spam folder — or sit tight, your update might already be on its way.

Thanks for reaching out

Please check your inbox for a confirmation email — if you don’t see one, your email address might have a typo.

Here’s what to expect next:

1. For replacements:

2. For refunds:

Once we’ve reviewed your order, we’ll email you with the next steps — clear and simple. We’ll make sure it’s smooth from here.

3. If you don’t hear from us within 3 business days, double-check your spam folder — or sit tight, your update might already be on its way.

Let us know what happened — we’re here to help.

We’ll make it right, together.

Let’s start with your contact info so we can reach you quickly.

What do you need help with today?

Sharing photos and your Order ID helps us take care of things much faster.

Sharing photos and your Order ID helps us take care of things much faster.

You’re almost there!

We’re sorry this experience fell short.

Have a question?

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